Robert Solomon has released an updated edition of his classic book on how to exercise strong client service. The 58 chapters criss-cross all aspects of the advertising industry, but the theme is re...

Customer Service. Duh.

What felt like a revolutionary epiphany is really little more than understanding why inhouse design groups operate with an agency mentality. The concept is simple. Coming to terms with my character...

Why I Use and Love Photoshop for Mockups

While I understand how Photoshop can get in the way of building web-based applications, for client work it is the single most important step in the website design process. Clients are paying me to ...

Branding the TXP Admin Interface for Clients

Over the years of implementing Textpattern into client sites, I’ve always secretly pined for a simple way to customize the interface so it meshes with the client’s brand better. Recently, I was abl...

I Guess It's Selling OK Then

My book Web Design and Marketing Solutions for Business Websites is going into its second printing. If you have not already bought a copy, you can request any chapter you’d like for review.